FAQ
How do we operate, are we the best fit for you?
General
•How long have we been in business? | Since 2003
•Are we licensed and insured? | Yes, we are licensed with the state and county, as well as holding general liability insurance and workers comp. All employees are vetted and background checked.
•Which types of properties do we manage? | From large estates to small condos.
•How many employees do we have? | Our family of four work full time managing and scheduling alongside our 6-8 employees.
•How do we communicate? | Phone, email and text depending on what the situation requires.
•Do you charge extra on contractor costs or receipts? | No, we do not upcharge.
Cleaning
•Do we have our own cleaning staff? ｜ Yes! The majority of our employees are cleaners, but can help with other maintenance too. We hold ourselves to personal attention and ready your house to your specifications.
•What are our cleaning standards? ｜ We hold ourselves to high standards, making sure your property is in tip top shape for your stay. Our staff cleans after your stay, to make sure it is always ready for a last minute arrival, but always clean before you arrive to remove any dust. We can also provide mid stay cleanings, to whatever level of your liking.
Repairs
•How do we manage repairs? ｜ If we find any issues, we will communicate that to you and if we can’t fix it ourselves we will hire a licensed contractor to fix to your satisfaction.
•What vendors do we work with? ｜ Over 17 years, we have built trust with vendors of all types. Our vendors are all licensed, insured, and have proven their abilities. If you have a vendor you already trust, we can still work with them for your property.
More Questions? Contact Us